Privacy Policy & Cookies Policy

Kuhn Rikon UK Ltd. (est. 1980) is a registered company in the UK and a subsidiary of Kuhn Rikon Switzerland (est. 1926). The Kuhn Rikon UK website will ask for certain information in order to process an order, a payment or enquiry, but will not share this information (i.e. your data) with any third party.

Kuhn Rikon UK privacy policy is detailed below; this will be followed at all times.  Please note this policy may be updated as and when required. You’ll always be able to read the current policy right here.

1. We use a recognised, highly secure company that encrypts all credit and debit card information.
2. All personal information is treated as highly confidential. 
3. All such information will be securely stored and safeguarded under the terms of the GDPR.

What we may collect from you:-

1. Name.
2. Contact information - such as email address, postal address and phone numbers.
3. We might occasionally ask you to volunteer your demographics and/or interests – for our own research purposes.
4. Any other relevant information designed to improve our service to you.

We use this information:-

1. To process and despatch orders to you.
2. To send emails about your orders.
3. To send newsletters (unless you unsubscribe).
4. To research our customer profile - to determine how we can improve our service or product range.

Lawful basis

The GDPR requires us to have a lawful basis for collecting and processing your personal data.

1. Consent: We can collect and process your data with your consent in specific circumstances, such as when you tick a box to receive email newsletters.  When collecting your personal data, we only collect which data is necessary in connection with a particular service. You may of course withdraw this consent at any time by clicking on the unsubscribe link on any newsletter you receive or by emailing us at sales@kuhnrikon.co.uk
2. Contractual obligations: In certain circumstances, we require your personal data to comply with out contractual obligations, such as address details to enable us to arrange delivery of your order.
3. Legal obligation: Where the law requires, we may need to collect and process your data. We are allowed to pass on details of people involved in fraud or other criminal activity affecting Kuhn Rikon (U.K.) Ltd to law enforcement.
4. Legitimate interest: In specific situations, we use your data to pursue our legitimate business interest in a way which might reasonably be expected as part of running our business. For example, we may send you relevant offers based on your purchase history or to tell you about products and services which we think may be of interest.

When do we collect your personal data?

1. When you visit any of our websites, and use your account to buy products online
2. When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
3. When you create an account with us.
4. When you purchase a product by phone but don’t have (or don’t use) an account.
5. When you engage with us on social media.
6. When you subscribe to our e-newsletter
7. When you contact us by any means with queries, complaints etc.
8. When you ask us to email you information about a product or service.
9. When you enter prize draws or competitions.
10. When you comment on or review our products and services.
11. When you’ve given a third party permission to share with us the information they hold about you.
12. We collect data from publicly-available sources (such as Land Registry) when you have given your consent to share information or where the information is made public as a matter of law.

How do we use your personal data?

1. We use your data to process orders you have placed with us through our website or over the phone.  
2. We use your data to respond to your queries, to process refunds and exchanges and to handle any complaints. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
3. We use your data to process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
4. When you your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about relevant products including tailored special offers, discounts, promotions, events, competitions and so on. Of course, you are free to opt out of hearing from us by any of these channels at any time.
5. To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Policy, product recall notices, and legally required information relating to your orders.
6. To display the most interesting content to you on our website. We do so on the basis of your consent for our website to place cookies or similar technology on your device.
7. To administer any of our prize draws or competitions which you enter.
8. To comply with our contractual or legal obligations to share data with law enforcement.
9. To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
10. To build a rich picture of who you are and what you like, and to inform our business decisions, we’ll combine data captured from across our website, third parties and data from publicly-available lists.

Security

1. Your privacy and security are our priority and your details are kept secure at all times and are only accessible by authorised personnel. 
2. Your details are safeguarded by either electronic, automated and/or manual systems. 

1. We secure access to all transactional areas of our website  using ‘https’ technology.
2. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We do not store payment details.
3. Our site is in compliance with PCI vulnerability standards in order to create as secure an environment as possible for users.
4. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

How we use cookies

1. A cookie is a small file that will be placed on your computer when you access our website (the same will happen when you access the majority of other websites).
2. Cookies are essential if you are shopping as the cookie will register your browsing by ‘noting’ your basket contents and the products you have looked at.
3. Cookies help us to analyse traffic on our website – so that we can identify where the site can be improved.
4. Cookies help us to improve our service to you; they do not give us access to your computer or any information about you.
5. You can modify your browser and decline cookies but this could have a detrimental effect on your use of the Kuhn Rikon website.
6. See below for more detailed information about cookies. 

Google Analytics

1. We us a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
2. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Google Adwords

1. This website uses the Google Adwords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site.
2. This could include advertising to previous visitors who have not completed a task, such as completing the contact form to submit an enquiry or not completing checkout for a product.
3. The advertisement might be seen on the Google search results page, or a site in the Google display network.
4. Third party vendors, including Google, use cookies to display adverts based on a browser's previous visits to our site.
5. Any data collected will be used in accordance with our privacy policy and Google's privacy policy.
6. You can set preferences with regard to how Google advertises to you by going to the Google Ad Preferences Page. You can, if you prefer, opt out of interest based advertising completely by altering your cookie settings.  

Search engine

On-site website search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Kuhn Rikon (U.K.) Ltd or any third party.

E-newsletter

We use a third party provider, Mail Chimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mail Chimp’s privacy notice. https://mailchimp.com/legal/privacy/

People who contact us via social media

1. We use a third party provider, Hootsuite to manage our social media interactions.
2. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

People who call our helpline

When you call our Customer Services we collect the telephone number you have called from, if available. We use this information to help improve our efficiency and effectiveness.

People who email us

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do not compile and publish statistics about number of complaints we receive.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties.

For example, delivery couriers, for fraud management, to handle complaints, to help us personalise our offers to you and so on.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

1. We provide only the information they need to perform their specific services.
2. They may only use your data for the exact purposes we specify in our contract with them.
3. We work closely with them to ensure that your privacy is respected and protected at all times.
4. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

1. IT companies who support our website and other business systems.
2. Operational companies such as delivery couriers.
3. Direct marketing companies who help us manage our electronic communications with you.
4. Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies Policy below for details.

Sharing your data with third parties for their own purposes:

1. For fraud management, we may share information about fraudulent or potentially fraudulent activity on our systems. This may include sharing data about individuals with law enforcement bodies.
2. We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
3. For further information please contact our Data Protection Officer.

Links to other websites

If you click on a link to another website, from our website, please be aware that we do not have any control over that other website. Other websites, linking from our website, are not covered by our Privacy Policy; we recommend you check the Privacy Policy of the site you have linked to from the Kuhn Rikon website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; if you can't find a box on a particular form it's because we have no intention of using the information for marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our contact us information, or by unsubscribing on a newsletter. Alternatively, write to Data Controller, Kuhn Rikon UK Ltd, Landport Road, Wolverhampton, WV2 2QJ.

1. We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. 
2. You may request details of, rectification or erasure of the personal information which we hold about you under the GDPR. Providing you with this information is free of charge, but charges may apply for excessive requests. If you would like a copy of the information held on you please email us this request using our contact us information.
3. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How long we will keep your personal data

1. Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
2.  At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
3. Orders: When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations. In the case of certain products, such as pressure cookers and cookware, we’ll keep the data for 10 years, in order to fulfil our warranty obligations to you.

KUHN RIKON COOKIES POLICY

1. WHAT ARE COOKIES?

Cookies are small, usually randomly encoded, text files that help you navigate through a website. They are generated on the sites that you visit as well as by third-parties that websites work with to manage key elements of their business (user functionality and advertising, for instance). In most cases they do not involve or use personal information in any way.

They are extensively used online and have become part of the fabric and make-up of what has made the internet work so effectively for consumers and businesses. Without cookies many areas of functionality for example, user logins, shopping baskets and other customisation features will not work.

You can find out more about cookies here - http://www.aboutcookies.org/

2. CONTROLLING COOKIES

If you wish to control cookies and their use on this site in regard to your browser, you can change the settings in your web browser preferences.

Changing the control of cookies is different for each browser

Google Chrome

• Click on the "Tools" menu and select "Options".
• Click the "Under the Bonnet" tab and locate the "Privacy" section and choose the "Content settings" button.
• Click the "Cookie settings" tab and choose your preferred settings.

Google Chrome allows all cookies by default, but you can restrict the behaviour of first-party and third-party cookies or even block them completely.

Click on the Close button when you've finished.

Internet Explorer 8.0

• Choose Tools and then Internet Options
• Click the Privacy tab
• Move the slider to choose your preferred settings.

For more specialised cookie settings click on Advanced, check the 'Override cookie handling' button and modify the settings to suit your requirements.

If you use another type of browser, you can find out how to change the cookie controls here - http://www.aboutcookies.org/Default.aspx?page=1

Please note that if you disable cookies our website will not function correctly, and you will not be able to purchase anything from our store.

3. DELETING COOKIES

If you would like to delete our cookies from your computer, you can do so via your browser settings.  Each browser has different methods for storing and deleting cookies. 

Google Chrome

If you use the Google Chrome browser, you can delete cookies by following these steps

• Click on the "Tools" menu and select "Options".
• Click the "Under the Bonnet" tab, locate the "Privacy" section and click the "Clear browsing data" button.
• Select "Delete cookies and other site data" to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).
• Select "Clear browsing history" to delete traces of which websites you've visited.
• Select "Clear download history" to delete records of which files and programs you've downloaded.
• Select "Empty the cache" to delete cached website pages.
• You can also delete saved passwords (which log you into websites) and saved form data (such as your name and address).
• Then click on the "Clear browsing data" button.
• Click on the Close button when you've finished.

Internet Explorer 9

• Open Internet explorer window
• Click the “Tools” button
• Point to “safety” and then click “delete browsing history”
• Tick the “cookies” box, then click “delete”

Internet Explorer 8

• Click "Safety" on the Command bar
• Select "Delete Browsing History"
• Select the option for cookies and click Delete

Alternatively, Internet Explorer 8's new InPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies). To use InPrivate mode:

• Click "Safety" on the Command bar
• Select "InPrivate Browsing"

If you use other internet browsers, you can find out how to delete your cookies here - http://www.aboutcookies.org/Default.aspx?page=2

However, if you delete cookies during a site visit you may lose items you have placed in your shopping cart basket.

4. WHAT ARE OUR RESPONSIBILITIES?

As a web company we need to provide transparency about the cookies we use on our website.  This responsibility has arisen due to “The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011” which can be found here - http://www.legislation.gov.uk/uksi/2011/120

5. WHAT IS OUR POLICY AS A BUSINESS?

We make our best efforts to list in this document the cookies we use on our website and their uses, so you can see what data we record and why it has been recorded.  We wish to be completely open about our cookie use so you can make an informed decision about whether you wish to use our website. 

6. HOW DO WE USE COOKIES ON OUR WEBSITE?

The cookies we use on our website are as follows.  Please note these are all the cookies that we know about and third-party websites that bring you to our web store may use cookies that we cannot control.  You should seek guidance from the websites you visit who direct you to our store to understand their use of website cookies and their policies for informing you about their use.

section_data_ids

PHPSESSID

st_referred

st_unique_id

searchReport-log

private_content_version

form_key

product_data_storage

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mage-cache-storage-section-invalidation

mage-cache-storage

form_key

mage-translation-file-version

mage-translation-storage

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st_customer

guest-view

persistent_shopping_cart

STF

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user_allowed_save_cookie

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x-magento-vary

Date amended: 29.05.18