Terms & Conditions

Kuhn Rikon – Terms & Conditions

These terms and conditions apply to the use of this website  – anyone accessing this site and/or placing an order is bound by these terms and conditions.  These Terms & Conditions do not affect your statutory rights.

1.  Definitions

1. ‘www.kuhnrikon.com’, ‘Kuhn Rikon’, ‘We’, ‘Our’ or ‘Us’ refers to Kuhn Rikon UK. Registered office:  Landport Road, Wolverhampton. WV2 2QJ.
2. ‘The website’, ‘Our website’ or ‘This website’ refers to the website www.kuhnrikon.co.uk
3. ‘You’ or ‘Your’ refers to anyone accessing our website.
4. ‘Item’ or ‘product’ refers to the items or products we present or offer for sale via the website.
5. ‘Working day’ means Monday to Friday 8.30am – 5.00pm, excluding all English statutory and public holidays.

 2.  Privacy Policy

Utilizations within the scope of the masthead or promulgation of comparable details, including contact information such as postal address, telephone, and/or fax number, as well as email addresses to third parties for the transmission of such information not explicitly solicited is hereby prohibited. Legal measures are expressly reserved to be taken against the senders of so-called spam-mails by infringement upon this prohibition.

The Kuhn Rikon UK website will ask for certain information in order to process an order, a payment or enquiry. We will not share this information (i.e. your data) with any third party.

Please note this privacy policy will be followed at all times.  It may be updated as and when required. You’ll always be able to read the current policy right here.

1.  We use a recognised, highly secure company that encrypts all credit and debit card information.
2.  All personal information is treated as highly confidential. All such information will be securely stored and safeguarded under the terms of the UK Data Protection Act 1998.

What we may collect from you:-

1.  Name.
2.  Contact information - such as email address, postal address, phone numbers.
3.  We might occasionally ask you to volunteer your demographics and/or interests – for our own research purposes.
4.  Any other relevant information designed to improve our service to you.

We use this information:-

1. To process and despatch orders to you.
2. To send emails &/or newsletters (unless you unsubscribe).
3. To research our customer profile - to determine how we can improve our service or product range.

Security

1. Your privacy and security are of paramount concern, your details are kept secure at all times and are only accessible by authorised personnel. 
2. Your details are safeguarded by either electronic, automated or manual systems. 
3. We guarantee your information is not shared with any third party.

How we use cookies

1. A cookie is a small file that will be placed on your computer when you access our website (the same will happen when you access the majority of other websites).
2. Cookies are essential if you are shopping as the cookie will register your browsing by ‘noting’ your basket contents and the products you have looked at.
3. Cookies help us to analyse traffic on our website – so that we can identify where the site can be improved.
4. Cookies help us to improve our service to you.
5. Cookies do not give us access to your computer or any information about you.
6. You can modify your browser and decline cookies, but this could have a detrimental effect on your use of the Kuhn Rikon website.

1. If you click on a link to another website, from our website, please be aware that we do not have any control over that other website. Other websites, linking from our website, are not covered by our Privacy Policy; we recommend you check the Privacy Policy of the site you have linked to from the Kuhn Rikon website.You may ask to be removed from our mailing list at any time, either unsubscribe when you receive a newsletter, or contact us and ask to be removed from our mailing list.
2. We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting unless you tell us that you don’t wish to receive the information.
3. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our contact us information.
4. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address given below. We will promptly correct any information found to be incorrect.

1. You may ask to be removed from our mailing list at any time, either unsubscribe when you receive a newsletter, or contact us and ask to be removed from our mailing list.
2. We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting unless you tell us that you don’t wish to receive the information.
3. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our contact us information.
4. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address given below. We will promptly correct any information found to be incorrect.

3. Content

1. Every effort is made to ensure that all content on the website is accurate, but we cannot be held responsible for any errors and you agree that any errors or omissions found within the website may be subject to correction.
2. In some instances an error may result in us cancelling an order or withdrawing an item from sale.
3. If you are directly affected by an error you will be notified of any such error and our resulting action; we will of course endeavour to meet your requirements if at all possible.
4. All stated weights, dimensions and capacities are approximate and intended as a guide only.
5. Every effort is made to ensure that images are a true representation but computer equipment can distort images and the colour reproduction may not be a true representation of the item; we cannot be held responsible for any such distortion or misrepresentation.

4.  Pricing

1. Prices for all items are in Sterling and inclusive of VAT @ 20% (where applicable) but exclusive of carriage charges.
2. If, in the unlikely event, a published price is incorrect we will correct it immediately.  If you have ordered an item that is incorrectly priced we will inform you of the correct price and ask you to reconfirm or cancel your order.

5.  Orders 

1. Our delivery options are based on delivery within the UK.
2. To place an order click on the appropriate box and enter the required quantity to add the item to your basket. 
3. Once you have completed your shopping click on ‘Proceed to Checkout’, select your delivery option and complete all details as requested.
4. It is your responsibility to check the accuracy of your order, including the items ordered, delivery address and payment details. 
5. Your order will not be processed until we have received and processed all payment details. 
6. We accept payment via PayPal.
7. We accept MasterCard, VISA, American Express and VISA debit cards.  We cannot accept some credit cards and debit cards from overseas - please contact us by phone or email to place your order.
8. Provided all details are correct and payment is acceptable we will accept your order by acknowledging receipt of your order.
9. We use a recognised, highly secure company that encrypts all card information, we cannot be liable if, through no fault of our own, your payment details are used unlawfully by a third party.
10. We reserve the right to remove from sale or alter a price on any item at any time, this could be because: 

             a) The item was unavailable
             b) The pricing was incorrect
             c) Your payment was not accepted

       11. The Offensive Weapons Act 1996 states that we cannot, by law, sell knives to anyone under the age of 16 – this includes all items that incorporate knives or blades.  If purchasing such items please note that the parcel must be delivered to the billing address and must be signed for.

6.  Delivery Charges

1. FREE delivery in the UK on all orders worth £45 or more - delivery will be within 2-3 working days (Monday – Friday).
2. Orders for less than £45 in the UK will incur a charge of £3.95 – delivery will be within 2-3 working days (Monday – Friday).
3. You can choose Next Weekday delivery in the UK (provided your order is placed by 2.00pm on a working day Monday-Friday). Delivery will be on the next working day (Monday-Friday). The charge for this service is £6.95.
4. Only one carriage charge will be applied to an order, even if there is more than one consignment.

7.  Deliveries – the details

1. We use Royal Mail for most of our deliveries.
2. Orders are despatched via the Royal Mail Tracked 48 hour or 24 hour (next day) service.
3. We will usually ask for a signature on delivery and will definitely require a signature if the delivery includes age restricted items, such as knives.
4. Tracking information will be emailed to you and sent to a mobile number if provided.
5. Orders received by midday will usually be delivered a day quicker than orders received later on the same day.
6. Standard delivery is Monday to Friday.
7. Orders placed on a Friday afternoon, Saturday or Sunday will be despatched the following Monday (if it is a public holiday the order will be despatched on the next working day).
8. To avoid failed/delayed deliveries please provide special instructions when placing your order regarding where the parcel may be safely left, either on your property or with a designated neighbour.
9. If, in the unlikely event, there is a delay with your order we will contact you to explain the situation, you may at this stage want to:-

              a) Cancel your order.
              b) Select alternative products.
              c) Continue with your order which we will despatch as soon as the stock is available.

       10. Whilst we make every effort to fulfil every order promptly we are not liable for any failure to deliver, or delay in delivering items you have ordered due to reasons beyond our control.

8.  Returns, refunds & exchanges

1. If you, as a private individual (and not in the course of a business) buy from us over the website (without any face to face contact) you are entitled to change your mind, cancel your order and get a full refund. 
2. If you want to cancel or change an order before it has been despatched please contact us and we will issue a full refund.
3. If, for any reason, you decide you don’t want your purchases, after they have been despatched, then we will refund or exchange in accordance with your legal rights.  Please report the matter to us immediately and certainly within 30 days of receiving the goods, either email or phone Customer Services (tel. 01902 458410 – Mon to Fri 8.30am to 5.00pm).
4. Before returning any items please phone (01902 458410) or email us to request a Royal Mail returns label. We just need to know your name, your order number, the item reference and your reason for the return. 
5. To avoid damage in transit please pack items to be returned in the original carton and similar outer packaging as that in which you received the goods. 
6. We will send an exchange or refund all monies received within 14 days of receiving the goods back from you; including the standard outbound delivery cost and the return delivery (using the Royal Mail returns label that we will send you).  
7. In line with legislation we have the right to deduct monies from refunds if the goods show signs of unreasonable use leading to diminished value.
8. Items delivered damaged must be reported to us within 7 working days of receipt of delivery and should be returned (if requested by us) within 14 days for a refund (including outbound and return delivery costs).
9. Unless otherwise requested any goods to be returned to us should be sent using a Royal Mail returns label addressed to:   Customer Returns, Kuhn Rikon Ltd., Landport Road, Wolverhampton. WV2 2QJ.
10. All refunds and exchanges will be processed at the price paid for the item(s) when the order was placed.

9.  Competition rules

1. We occasionally run free competitions on our website or via social media. 
2. The rules are: i) Only one entry per person. ii) The judges decision is final. iii) Prizes will only be posted within the UK.
3. If the prize is an age restricted item, such as a knife, we will by law have to ask for verification of the winner's age before despatching the prize.

10.  Intellectual property

1. The designs, all material and content contained within the website remains the property of Kuhn Rikon UK Ltd.
2. The material and content is available to you for your own personal, non-commercial use only.

11. Disclaimer of warranty (exemption from liability)

1. Capacity of online offerings/quotes - The author shall not be held responsible whatsoever for the recentness, correctness, completeness, or quality of provided information. Liability claims against the author, which pertain to damages of a material or intangible nature, which are stated to be a result of the use or disuse, as the case may be, of the information presented, or through the use of allegedly faulty and incomplete data, are strictly prohibited, provided that the author’s pages contain no demonstrably deliberate or grossly negligent faults. All offers/quotes are subject to confirmation and are non-binding. The author reserves the right to change, amend, or cancel sections of pages or of the entire offer/quote without special/separate announcement, or to terminate the publication either temporarily or permanently.
2. References and links - By direct or indirect reference to external websites ("Hyperlinks"), which lie outside the author’s sphere of accountability, a commitment of liability will only become effective if it can be shown that the author had knowledge of the contents and that it was technically and reasonably possible for him to anticipate their utilization in deliberate concomitance with illegal matters. The author hereby explicitly declares that at the time of this document’s inception no illegal content was readily apparent at the provided linked sites. In current and future compositions, the author has no influence whatsoever over the content or the authorship of the linked/associated pages. Therefore, the author hereby distances himself emphatically from all content on all linked/associated pages which may be, or were altered after the existing links were established. This declarative statement is also true and applicable for all content within the context of the author’s own Internet offers/quotes, which may contain links and references, as well as for external entries in which the author utilizes guest books, discussion forums, and mailing lists. As pertains to illegal, erroneous, or incomplete content and, in particular, for damages that arise from the use or non-use of any information of such nature that may be presented, the provider of the site, on which such reference is made, is solely responsible, and not such party that merely referenced links to the publication in question.
3. Copyright and trademark - The author desires, in all publications, to respect the copyright of any graphics, sound files, video sequences, or texts which may be utilized, to utilize his own graphics, sound files, video sequences or texts, or to reutilize license-free graphics, sound files, video sequences, or texts. Everything contained within the Internet offerings that is not owned by the author is attributed, if necessary through third-party protective marks and trademarks, and conforms absolutely with the provisions of the respective current trademarks and property rights of the current registered owner. The sole basis for the statement of this position is to prevent the formation of any conclusion to the effect that trademarks should not be protected through third-party rights. The copyright of self-rendered objects remains exclusively with the author of the pages. Any duplication or utilization of such graphics, sound files, video sequences or texts in other electronic or printed publications, without the explicit consent of the author, is strictly prohibited.

11. Legal effect of this warranty disclaimer

1. This warranty disclaimer is to be regarded as an integral constituent of all internet offerings, and all references shall be made solely to this document. This shall remain the case unless sections or individual formulations of this text should no longer correspond or no longer be in complete accordance with the effective legal position, in which case the remaining sections of this document, in both substance and validity shall thenceforth remain unaffected.

12. General

1. We make every effort to ensure that our website is free of viruses, but we cannot be held responsible for any damage that is caused to your computer by our website or any links via our site.  It is your responsibility to implement your own security measures on your equipment. 
2. Kuhn Rikon UK Ltd. reserves the right to alter, amend or delete any details on the website at any time.
3. English and Welsh law applies to these Terms & Conditions.

KUHN RIKON UK LTD